Shipping policy

Thank you for shopping at The French Wedding Veil. We are committed to providing our customers with fast and reliable shipping. Below you will find important information regarding our shipping process.

Processing Time

All orders are processed within 1-4 business days. Orders are not processed or shipped on weekends or holidays.
If there are any delays due to high order volume, we will notify you via email.

Shipping Rates

Shipping costs are determined at checkout based on the destination address and the shipping method you select.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided to monitor the status of your shipment.

International Shipping

For international orders, please note:

You are responsible for any customs duties or import taxes that may apply to your order.
Delivery times may vary depending on the destination country and customs processing.
Please allow up to 12 business days for international orders to arrive.

Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses.
Some products may not be available for shipping to certain locations due to local regulations or product restrictions.

Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us immediately at contact@thefrenchweddingveil.com. We will work with the carrier to resolve the issue and ensure you receive your items.
Please retain all packaging materials and documentation related to the damaged order for claims purposes.

Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete shipping information.
If there is an error in the address provided, please contact us as soon as possible to update the details before the order ships.

Returns and Exchanges

For information on returns or exchanges, please refer to our [Refund Policy] page.